Uploaded image for project: 'Service Packs and Hot Fixes'
  1. Service Packs and Hot Fixes
  2. MNT-11545

Unclear error message when a hybrid cloud sync user is uninvited from the cloud site or deleted from the cloud.



      The following use case is not fully taken in account therefore it is difficult to deal with it and end user don't know what to do?

      How to reproduce?

      1) Invite user A) as manager on your home folder on the cloud or any other site you have on the cloud. A) accepts the invitation.
      2) User A) connects to on premises instance having cloud sync licence active and synchronize a folder and sub folders.
      3) On your cloud account un invite A) from your home folder.
      4) A) adds a new document in his hybrid sync folder on premises.

      Expected result:

      • Some form of clear explanatory error message for the user
      • An explanatory message in the log

      Observed result:
      -The exception here under is thrown on premises
      -The diagnostic is unclear for the end user, see attached print screen.

      2014-05-23 18:15:30,014 INFO [repo.sync.SyncTrackerComponent] [DefaultScheduler_Worker-2] SyncTrackerPush: Commencing batch of 1 entries
      2014-05-23 18:15:30,943 WARN [repo.sync.SyncTrackerComponent] [SyncTrackerPush1] PUSH: Unable to push node target - sourceNodeRef: workspace://SpacesStore/9628b81a-714a-4527-9392-b41fc5d58865
      org.alfresco.enterprise.repo.sync.SyncNodeException: 04230043 Cannot synchronize the content to the cloud: the authentication details are not valid.
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent.pushNode(SyncTrackerComponent.java:966)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent.pushSyncSet(SyncTrackerComponent.java:738)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent.access$600(SyncTrackerComponent.java:82)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$3.doWork(SyncTrackerComponent.java:427)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker$1$1.doWork(SyncTrackerComponent.java:315)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker$1$1.doWork(SyncTrackerComponent.java:312)
      at org.alfresco.repo.tenant.TenantUtil.runAsWork(TenantUtil.java:119)
      at org.alfresco.repo.tenant.TenantUtil.runAsTenant(TenantUtil.java:88)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker$1.doWork(SyncTrackerComponent.java:311)
      at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker.process(SyncTrackerComponent.java:306)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker.process(SyncTrackerComponent.java:290)
      at org.alfresco.repo.batch.BatchProcessor$TxnCallback.execute(BatchProcessor.java:712)
      at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:450)
      at org.alfresco.repo.batch.BatchProcessor$TxnCallback.run(BatchProcessor.java:756)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
      at java.lang.Thread.run(Thread.java:722)
      2014-05-23 18:15:31,026 INFO [repo.sync.SyncTrackerComponent] [SyncTrackerPush1] PUSH: pushed syncSet '6a157653-2cf0-4bcf-81bd-cc081ae17f5e' nodes (0 succeeded, 1 failed) [in 1011 ms]
      2014-05-23 18:15:31,027 INFO [repo.sync.SyncTrackerComponent] [DefaultScheduler_Worker-2] SyncTrackerPush: Processed 1 entries out of 1. 100% complete. Rate: 0 per second. 0 failures detected.
      2014-05-23 18:15:31,027 INFO [repo.sync.SyncTrackerComponent] [DefaultScheduler_Worker-2] SyncTrackerPush: Completed batch of 1 entries


        1. cloud-message.png
          36 kB
        2. MNT-11545.halog
          73 kB
        3. MNT-11545.png
          21 kB
        4. MNT-11545-Gone.log
          5 kB
        5. MNT-11545-login-failed.halog
          12 kB
        6. MNT-11545-login-failed.log
          4 kB
        7. MNT-11545-push-failed.halog
          97 kB
        8. MNT-11545-push-failed-cloud-side.log
          7 kB
        9. no-perm-to-get-node-det.png
          21 kB
        10. SyncInfo.png
          31 kB

          Issue Links




                • Assignee:
                  closedbugs Closed Bugs
                  pdubois Philippe Dubois [X] (Inactive)
                • Votes:
                  0 Vote for this issue
                  10 Start watching this issue


                  • Created:

                    Time Tracking

                    Original Estimate - Not Specified
                    Not Specified
                    Remaining Estimate - 0 minutes
                    Time Spent - 1 week, 4 hours, 30 minutes
                    1w 4h 30m

                      Structure Helper Panel