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  1. Service Packs and Hot Fixes
  2. MNT-13860

CLONE - Unclear error message when a hybrid cloud sync user is uninvited from the cloud site or deleted from the cloud.

    Details

      Description

      The following use case is not fully taken in account therefore it is difficult to deal with it and end user don't know what to do?

      How to reproduce?

      1) Invite user A) as manager on your home folder on the cloud or any other site you have on the cloud. A) accepts the invitation.
      2) User A) connects to on premises instance having cloud sync licence active and synchronize a folder and sub folders.
      3) On your cloud account un invite A) from your home folder.
      4) A) adds a new document in his hybrid sync folder on premises.

      Expected result:

      • Some form of clear explanatory error message for the user
      • An explanatory message in the log

      Observed result:
      -The exception here under is thrown on premises
      -The diagnostic is unclear for the end user, see attached print screen.

      2014-05-23 18:15:30,014 INFO [repo.sync.SyncTrackerComponent] [DefaultScheduler_Worker-2] SyncTrackerPush: Commencing batch of 1 entries
      2014-05-23 18:15:30,943 WARN [repo.sync.SyncTrackerComponent] [SyncTrackerPush1] PUSH: Unable to push node target - sourceNodeRef: workspace://SpacesStore/9628b81a-714a-4527-9392-b41fc5d58865
      org.alfresco.enterprise.repo.sync.SyncNodeException: 04230043 Cannot synchronize the content to the cloud: the authentication details are not valid.
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent.pushNode(SyncTrackerComponent.java:966)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent.pushSyncSet(SyncTrackerComponent.java:738)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent.access$600(SyncTrackerComponent.java:82)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$3.doWork(SyncTrackerComponent.java:427)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker$1$1.doWork(SyncTrackerComponent.java:315)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker$1$1.doWork(SyncTrackerComponent.java:312)
      at org.alfresco.repo.tenant.TenantUtil.runAsWork(TenantUtil.java:119)
      at org.alfresco.repo.tenant.TenantUtil.runAsTenant(TenantUtil.java:88)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker$1.doWork(SyncTrackerComponent.java:311)
      at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker.process(SyncTrackerComponent.java:306)
      at org.alfresco.enterprise.repo.sync.SyncTrackerComponent$RunAsWorker.process(SyncTrackerComponent.java:290)
      at org.alfresco.repo.batch.BatchProcessor$TxnCallback.execute(BatchProcessor.java:712)
      at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:450)
      at org.alfresco.repo.batch.BatchProcessor$TxnCallback.run(BatchProcessor.java:756)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
      at java.lang.Thread.run(Thread.java:722)
      2014-05-23 18:15:31,026 INFO [repo.sync.SyncTrackerComponent] [SyncTrackerPush1] PUSH: pushed syncSet '6a157653-2cf0-4bcf-81bd-cc081ae17f5e' nodes (0 succeeded, 1 failed) [in 1011 ms]
      2014-05-23 18:15:31,027 INFO [repo.sync.SyncTrackerComponent] [DefaultScheduler_Worker-2] SyncTrackerPush: Processed 1 entries out of 1. 100% complete. Rate: 0 per second. 0 failures detected.
      2014-05-23 18:15:31,027 INFO [repo.sync.SyncTrackerComponent] [DefaultScheduler_Worker-2] SyncTrackerPush: Completed batch of 1 entries

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                • Assignee:
                  closedbugs Closed Bugs
                  Reporter:
                  ahunt Andrew Hunt
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