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  1. Service Packs and Hot Fixes
  2. MNT-19641

RM: Unable to complete record - if the record is a msg file and outlook integration is installed

    Details

    • Type: Service Pack Request
    • Status: Closed
    • Resolution: Resolved
    • Affects Version/s: RM 2.5.2
    • Fix Version/s: None
    • Component/s: Records Management
    • Labels:
    • Bug Priority:
      Category 2
    • ACT Numbers:

      00964280

      Description

      Steps to reproduce

      1. Install ACS 5.2.2 | AGS 2.5.2 |Outlook Integration 2.4.2
      2. Upload the msg file attached to the file plan
      3. Select Complete Record from the actions

      Actual result
      Pop up message to edit metadata but when filling out all fields record still not completed.

      Expected result
      To complete the record

      Notes

      • Only reproducible if Outlook Integration is installed.

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                • Assignee:
                  closedissues Closed Issues
                  Reporter:
                  rvellozo Ricardo Vellozo
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                  Dates

                  • Created:
                    Updated:
                    Resolved:

                    Structure Helper Panel