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  1. Service Packs and Hot Fixes
  2. MNT-7311

Poor quality of older version TIFF files in Flash-Preview in Alfresco Share.

    Details

    • Type: Service Pack Request
    • Status: Closed (View Workflow)
    • Priority: Critical
    • Resolution: Won't Fix
    • Affects Version/s: 3.4.1, 3.4.5
    • Fix Version/s: None
    • Component/s: Transformations
    • Labels:
      None
    • Environment:
      Alfresco Enterprise 3.4.1, 3.4.2
    • ACT Numbers:

      15024-31611, 15024-32325

      Description

      Poor quality of older version TIFF files in Flash-Preview in Alfresco Share.

      Steps to reproduce.
      1. Login to Share.
      2. Upload the attached tiff file created by "Ascent Capture 7.0" to a document library.
      3. Go to the document detail page.

      [Actual Behaviour]
      Poor quality of TIFF file in Flash-Preview

      [Expected Behaviour]
      It should show correctly.

      [Additional infomation]
      1. Normal tiff files are correctly shows in the preview, so this happens only if we use older version tiff created by such as "Ascent Capture 7.0". Anyway, "Ascent Capture 7.0" is EOSL as the following page shows.
      http://www.deltascheme.com/2009/12/08/kofax-ascent-capture-7-x-end-of-life/

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            Hide
            kkono Kazuyuki Kono added a comment -

            I attached the following two Tiff files.

            • Example_Tiff.tiff <--- Older version of tiff, which was created by "Ascent Capture 7.0".
            • Example_Tiff_resaved.tiff <--- Normal version of tiff, which I converted the Example_Tiff.tiff to the normal version of tiff.
            Show
            kkono Kazuyuki Kono added a comment - I attached the following two Tiff files. Example_Tiff.tiff <--- Older version of tiff, which was created by "Ascent Capture 7.0". Example_Tiff_resaved.tiff <--- Normal version of tiff, which I converted the Example_Tiff.tiff to the normal version of tiff.
            Hide
            kroast Kevin Roast added a comment -

            We have looked into this issue. It appears to be an imagemagick bug. This particular TIFF file format is 1 bit i.e. black and white and also reports a warning when processed by imagemagick: convert.exe: w:\Example_Tiff.tiff: unknown field with tag 33000 (0x80e8) encountered. `TIFFReadDirectory'.
            If we perform a multi-stage transform then it does correctly deal with it.
            We believe it should be raised with imagemagick as a bug for them to fix first.

            Show
            kroast Kevin Roast added a comment - We have looked into this issue. It appears to be an imagemagick bug. This particular TIFF file format is 1 bit i.e. black and white and also reports a warning when processed by imagemagick: convert.exe: w:\Example_Tiff.tiff: unknown field with tag 33000 (0x80e8) encountered. `TIFFReadDirectory'. If we perform a multi-stage transform then it does correctly deal with it. We believe it should be raised with imagemagick as a bug for them to fix first.
            Hide
            mbasandrai Monica Basandrai [X] (Inactive) added a comment -

            Retest with build 328

            Show
            mbasandrai Monica Basandrai [X] (Inactive) added a comment - Retest with build 328
            Hide
            alfrescoqa Alfresco QA Team added a comment -

            This issue was reproduced on Alfresco Enterprise v3.4.5 (build 328) Tomcat, PostgreSQL, Java 6 (all installer deployed) Client: WinXP SP3 x32, FF6, IE6.
            VadimZh

            Show
            alfrescoqa Alfresco QA Team added a comment - This issue was reproduced on Alfresco Enterprise v3.4.5 (build 328) Tomcat, PostgreSQL, Java 6 (all installer deployed) Client: WinXP SP3 x32, FF6, IE6. VadimZh
            Hide
            dhulley Derek Hulley added a comment -

            No update for a month. See Brian's comment.

            Show
            dhulley Derek Hulley added a comment - No update for a month. See Brian's comment.
            Hide
            alfrescoqa Alfresco QA Team added a comment -

            Closed as won't fix.

            Show
            alfrescoqa Alfresco QA Team added a comment - Closed as won't fix.
            Hide
            lcabaceira Luis Cabaceira added a comment -

            Hi, I've just helped a customer with the same problem. We've fixed it by installing ImageMagick 6..8.9-8. Now the tiff previews are high quality, i guess ImageMagick fixed the issue on this version.

            Hope this helps,
            Luis

            Show
            lcabaceira Luis Cabaceira added a comment - Hi, I've just helped a customer with the same problem. We've fixed it by installing ImageMagick 6..8.9-8. Now the tiff previews are high quality, i guess ImageMagick fixed the issue on this version. Hope this helps, Luis

              People

              • Assignee:
                closedissues Closed Issues
                Reporter:
                kkono Kazuyuki Kono
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved:

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