[ACE-5134] The .pdf preview of created/uploaded documents/records is not available. Created: 12-Feb-16  Updated: 01-Dec-16  Resolved: 17-Feb-16

Status: Verified
Project: Alfresco One Platform
Component/s: Document Library
Affects Version/s: 5.1
Fix Version/s: None

Type: Bug Priority: Critical
Reporter: Oana Nechiforescu [X] (Inactive) Assignee: Closed Issues
Resolution: Not a bug Votes: 0
Labels: triaged
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Alfresco 5.1 build #8 https://releases.alfresco.com/Enterprise-5.1/201512-EA/AlfrescoOne-201512-EA/build-00008/ALL/, RM 2.4 enterprise build #18

Attachments: Text File JodConverter failed to start error.txt     Text File conversion failed.txt    
Cloud or Enterprise: Enterprise Only


Steps to reproduce:

1. Create or upload a .txt, .docx document/record in Collaboration site/Records Management that would need to be converted to .pdf for it to be previewed.
2. Observe the preview.

Expected results:

The preview is available.

Actual results:

An error is thrown at the conversion to .pdf.

Please see the logs attached.
Please take a look at the failing automation tests as well: https://bamboo.alfresco.com/bamboo/browse/RM-RM24AUTOUI-18.

This randomly reproduces due to the fact that OfficeManager stops and also when Records Management is not installed on Alfresco.

Comment by Christine Thompson [X] (Inactive) [ 17-Feb-16 ]

We believe that this is the same issue as ITSD-2490, seen by Christine Thompson [X] on TS.
The issue has also previously been reported by Mark Howarth.
It appears to be intermittent but persistent.

Comment by Sergiu Vidrascu [ 17-Feb-16 ]

Not a bug. Considering the error you sent us there is a port hanging in there. We have to check if ports are available before starting alfresco.

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